Refund Policy
Last updated 16 September 2026
14-day money-back guarantee
Ravee is sold by Seneqa Group. Every subscription starts with a free tier, so you can try the service before you pay. If you become a paying subscriber and are still not satisfied, you can request a full refund within 14 days of your order date, for any reason including change of mind.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or receipt, or email us at support@ravee.app and we will arrange it with Paddle for you. Approved refunds are returned to your original payment method.
Renewals and cancellations
You can cancel a subscription at any time from your account page. Cancelling stops future renewals and your paid access continues until the end of the period you have already paid for. If a renewal charge catches you by surprise, contact us within 14 days of the charge and we will refund it in full.
Failed episodes
If an episode fails to generate, the minutes or free episode it would have used are automatically returned to your balance, so a failure never costs you anything.
More information
Paddle's own Refund Policy also applies to purchases made through their checkout.