Privacy Notice

1. Who we are

Ravee is operated by Seneqa Group. Seneqa Group is the data controller for the personal data described here — we decide why and how it is processed. Contact: privacy@ravee.app.

2. What we collect and why

• Account data — email address, authentication identifiers, sign-in provider, account creation date. Used to create and secure your account and to log you in. Legal basis: performance of our contract with you.
• Content data — the topics you enter, generated scripts, research notes, source links and audio files. Used to produce and store your episodes. Legal basis: performance of our contract.
• Usage and quota data — episodes generated, minutes used, plan status, timestamps. Used to enforce plan limits and to operate the service. Legal basis: contract and our legitimate interest in running a sustainable service.
• Technical data — IP address, device and browser information, log and error data. Used for security, fraud prevention, debugging and service improvement. Legal basis: legitimate interests.
• Support messages — anything you send us. Used to answer you. Legal basis: legitimate interests.
• Marketing emails — only where you have opted in. Legal basis: consent, withdrawable at any time.

Payment card details are never collected or stored by us; they are handled by Paddle at checkout.

3. Who we share data with

• Merchant of Record — Paddle.com, for the sale of subscriptions, payments, subscription management, invoicing and tax compliance.
• Service providers and subprocessors — cloud hosting and database providers, AI language model providers used to write scripts, web search providers used for research on time-sensitive topics, and ElevenLabs for speech synthesis. Your topic and script text are sent to these providers strictly to generate your episode.
• Professional advisers — legal and accounting advisers where needed.
• Authorities — where required by law or to protect our legal rights.

We do not sell personal data.

4. International transfers

Our providers may process data outside the UK and EEA, including in the United States. Where that happens we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

5. Retention

Account and episode data is kept while your account is active and for up to 90 days after deletion, so it can be restored if you change your mind. Transaction and tax records are kept for as long as the law requires. Technical logs are kept for up to 12 months. After those periods data is deleted or anonymised.

6. Your rights

Subject to applicable law you may request access to your data, correction, erasure, restriction of processing, portability, and object to processing based on legitimate interests. Where processing is based on consent you can withdraw it at any time. Email privacy@ravee.app and we will respond within one month. If you are in the UK or EEA you may also complain to your local data protection supervisory authority.

7. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, row-level database security so users can only reach their own records, and private storage with short-lived signed links for audio files.

8. Cookies

We use essential cookies and local storage to keep you signed in and to secure the service; these cannot be switched off without breaking sign-in. Paddle sets cookies needed for checkout. We do not use advertising cookies. You can clear or block cookies in your browser settings.

9. Changes

We will update this notice as the service evolves and will highlight material changes in the app or by email.